It’s simple. We require a signed contract and a 50% deposit to lock in your date. Once that is received, we turn down all other inquiries for your date. You can sign and pay digitally in seconds through our secure Client Portal.

Yes. While the 50% deposit is required to book, the remaining balance is due on the day of the event. We accept credit cards (collect those points!), e-transfers, cheques, and EFT.

We know life happens. If you need to postpone, we will transfer your deposit to a new date free of charge, provided we are available on the new date. We are here to reduce your stress, not add to it. We require minimum 90 days notice for a date change.

We love road trips! We have flat-rate travel fees for popular destinations so there are no surprises:

• Whistler / Pemberton: +$500
• Kelowna / Penticton: +$845 - $870
• Victoria / Nanaimo: +$1,050

For other locations, just ask for a custom quote.

Note that these fees cover our transportation costs only. You'll be required to provide us hotel accommodations for 10 or 11 adults (minimum 5 double rooms) as well (depending on your package).

Yes. Unlike agencies that throw together a random "pickup band" based on whoever is available, The Phonix is a dedicated team. You are booking the 9-piece band you see in our videos.

The "Real Life" Disclaimer: We are humans, not robots. In the rare event of severe illness or emergency, we have a deep bench of "Phonix-Certified" substitutes (often Grammy or Juno winners themselves) to ensure the show goes on flawlessly.

Absolutely. You will have access to our Client Portal where you can mark your "Must Plays" and "Do Not Plays" from our extensive song list. We generally recommend giving us about 5-10 of your favorites to give us a "vibe check," and then trusting our bandleader to read the room and pack the dance floor.

Want a song that's not on our current list? Our "Signature" and "Diamond" packages include one free song request - where we arrange and learn one special request song just for you ($750 value). We can learn even more songs for a fee. Just ask!

Yes! Our "Signature" and "Diamond" packages includes one custom song request (a $750 value). We will transcribe, arrange, and rehearse your special song so it sounds exactly how you dreamed. You can add more song requests to any package for $750/song.

Never. We provide a curated playlists or DJ service during all band breaks. We keep the energy high and the music flowing seamlessly so your guests never leave the dance floor.

Loud enough to party, but quiet enough to talk at the back tables. We bring a professional sound technician to every event to actively mix the volume in real-time. If your venue has a strict Sound Limiter, please let us know! We are experts at working within venue restrictions without killing the vibe.

We keep it low-maintenance. We require:

• Power: For our "Essential Party" package, we need two dedicated 15-amp circuits (standard household outlets) near the stage. Three circuits for all other packages please.
• Space: A performance area of roughly 20'W x 16'D (though we can squeeze into tighter spots if needed!).
• Shelter: If outdoors, we require a tent/covering on a flat, dry surface to protect our instruments from sun and rain.
• Green Room: A secure place to change and store our cases.

Yes, please. A fed band is a happy band! We ask for 11 vendor meals (9 musicians + 2 sound technicians). A hot meal keeps our energy up for your 3-hour dance marathon.

Yes. Our "Signature" and "Diamond" packages include a professional wireless microphone and sound system for your speeches and toasts. Our technician monitors the levels so there’s no screeching feedback—just crystal clear audio.

Our production team arrives approximately 4 hours before guests arrive to load in, set up, and soundcheck. We ensure everything is quiet and tidy long before your first guest walks through the door.

Yes. We carry a $2 Million Commercial General Liability policy. If your venue requires a certificate of insurance, just let us know and we’ll email it.